The days of going to work, sitting behind a desk, and talking on your corded office phone are long gone. Thanks to the cloud, work is now something we “do”, not so much a place where we “go”. As files, data, and systems are now commonly stored in the “cloud” rather than on a physical device in your office, the ability to work and communicate from outside of the office feeling as if you are sitting next to your co-workers is possible. When you combine the possibilities of cloud communications with the increased use of smartphones, tablets, and other mobile devices – the result is improved communications and new mobile workstyles.
Employees of today’s businesses are working and communicating with one another from home, from the coffee shop, or from a client’s location. To remain productive in and out of the office, they need the ability to communicate and collaborate in real time with co-workers and managers with clear voice, chat, messaging, and video. Also, if you plan to keep your customers happy, you need to provide customer service via the communication methods your customers are already using – from social media to online chat, email, and phone calls.
One of the biggest innovations that have impacted the way businesses communicate has come through the introduction of VoIP and Unified Communications systems. These cloud-based communications systems use the internet connection to access company communications, which eliminates the need for the in-office phone system maintenance, management, expensive equipment, and costly bills associated with traditional office phone lines. When an organization switches to cloud-based phone and communications systems, they can take their calls with them even when they leave the office – and the door is opened to new features and capabilities that help employees do their job more efficiently. Unified Communications integrates a variety of messaging services including online chat, phone, audio, web, and video conference into a single user interface across multiple devices and media types.
Cloud-based communications systems give many advantages but they are not without challenges. Many companies experience choppy calls, garbled voice, or dropped calls – none of which are going to help you communicate! The right network and network management can resolve these challenges.
For businesses that have not yet moved to a Unified Communications system, you may be relying on your personal or business-issued cell phones to make and receive calls when you’re not in the office. Sure, this lets you make and receive calls from anywhere, but it’s not the same as having access to the company phone and online communications systems. Having multiple phone numbers is not ideal, and without the integration of communication methods, your productivity is not reaching full potential. The cloud makes it possible to connect a variety of communications methods and run your business from anywhere with the same level of communication as though you were sitting in the office with your team.
At LA Creative, we help our customers communicate more efficiently with the cloud. We can manage cloud collaboration tools for you, so you can simply pick up the device of your choice and chat, call, or video conference with ease. We’ll show you how to transform your business and make your cloud communication tools work for you to increase efficiency, reduce costs, provide recovery services, and scalability to meet the changing needs of your business. We can even combine these services with email monitoring and protection and backup and disaster recovery for complete peace of mind. Want to learn more? Give us a call – (323) 454-1312 – we’d love to find out what challenges you have and show you how to overcome them.