The Start-Up Owner's Guide to Choosing the Best Managed Service Provider

January 3, 2020

Technology is crucial for companies to stay relevant in the modern marketplace. However, for most small to medium-sized businesses, creating and maintaining a healthy IT environment can be a huge challenge. That’s where IT support comes in.

Most managed IT service companies have varying specializations to cater to your needs. The only problem is that there’s a multitude of IT support firms on the market, making it difficult to decide which features and services are worth your money and time.

To help you with this dilemma, below are some of the things you need to think about before hiring a managed service provider for your startup.

Knowledge of Company Culture

The Start-Up Owner's Guide to Choosing the Best Managed Service Provider

Before settling on a candidate, find out if their company culture aligns with yours. Company culture greatly impacts customer satisfaction. A service provider with a strong sense of company culture knows the relationship doesn’t conclude with a sale—but rather a beginning of a long-term relationship.

Find a company that believes in regular customer interaction and treats all clients equally. It’s a huge plus if they are open to feedback as they continuously try to improve their services.

Understanding of Your Process

Another thing to consider is if the service provider understands how you get things done. It’s easy for IT solutions to become obsolete, so they must be able to provide scalable, customizable solutions. Customer-centric companies are successful because they offer proactive solutions that meet the clients’ needs while effortlessly preventing potential problems along the way.

One thing that you should figure out is: do they understand your industry? Your managed IT support provider must know all the industry-specific regulations of your company to maximize your potential. Steer clear from firms that go with generic solutions which do not apply to your business. This means that they don’t have enough knowledge of the ins and outs of the industry. They may even lead you to serious legal trouble.

Good Track Record

The Start-Up Owner's Guide to Choosing the Best Managed Service Provider

When screening managed IT service providers, a clean and proven track record is one of the first things you need to check. Find out which other startups they’ve worked with before and if these companies are in the same industry as yours.

One of the things that you can do is to look up for testimonials or case studies, then get in touch with their former clients. Make sure that the company stays true to its promise and maintains a client-focused approach.

Clear Communication

Lastly, find a managed service provider you can really work with. Handling a part of your IT operations is a serious responsibility that should not be taken lightly. A suitable partner should be a clear communicator, who’s ready to find solutions instead of prioritizing roadblocks. They should also be prepared to dive deep into your IT environment and provide exemplary customer service at all times.

Related Content: Top 6 Questions to Ask IT Companies Before You Hire

Getting IT Support for Your Startup

When searching for an IT support company, take your time as you do your research. Don’t hesitate to reach out to the managed service providers that catch your attention. You’re the sole person who has the power to select the best company for your growing business’ needs, so consider the above factors before making a final decision.

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