Are you in need of IT support but don’t know how or where to start? Because of the many IT companies out there, choosing one to assist you with all your IT needs is no easy task. There are in fact a number of questions you should ask before hiring an IT company. Most of them may seem fairly straightforward, but they can help you gain a deeper understanding of the inner workings of that organization.
That said, here are the top 6 questions you need to ask IT companies before hiring them.
Do you know about our company and the products we offer?
This question tests your candidate’s interest and level of preparation for the job. To answer this question correctly, the candidate has to read through your job advertisement or do some research about your company.
While knowing everything about you isn’t mandatory, they should at least have an idea of what your company is all about, and know a little about your products or services.
What kind of experience do you have in the IT support field?
It goes without saying that an ideal candidate should have enough experience for the job. Aside from learning about their years in the business, ask the IT company about their expertise and opinions on how they can help your business grow.
They should also discuss their previous projects and the technical aspects of different projects they’ve handled in the past.
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What was the latest major achievement you celebrated?
This lets you know if employee efforts in the company are appreciated and acknowledged. It also helps you determine if people have gatherings or parties to celebrate work achievements. An organization that doesn’t take time to celebrate wins gives the impression of a cold and thankless environment–something you likely wouldn’t want for your business.
What was your biggest challenge last year and what have you learned from it?
Asking this question does an excellent job of revealing whether or not the IT company blames people when something goes wrong. IT companies should offer continuous learning instead of fostering a blame culture within the team.
Do you have continuing learning opportunities for your employees?
In addition to the benefits of getting a degree or certificate subsidized by the organization, this question provides insight into the most important aspects of company culture. IT companies that see continuing education add more value to your business. They should make time for employees to pursue further training in order to help clients like you better.
What can you contribute to our company that others cannot?
Asking this question lets IT companies tell you how valuable they are. This is the part where they mention their track record and how they can create effective solutions for your company. Find out what sets them apart from other well-performing IT companies.
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They should also assure you that they can obtain the results you are looking for when you need it. Your candidate has to assure you that they can use their experience to discover any problem, set priorities, and solve issues.