Managed IT Services: Your Cheat Sheet to Switching From One Provider to Another

December 11, 2019

As the economic and hiring situation in markets continues improving, organizations are finding it difficult to find the best talent—particularly when it comes to managed IT services. Businesses that feel their existing provider cannot deliver the value they need are looking elsewhere.

One reason why some organizations opt to transition to a new managed service provider (MSP) is, they don’t believe the current provider can keep up with their development plans and future direction. These companies want a strategic partner who can think outside the box and offer innovative solutions to further drive their business forward.

So what should you do if you ever find yourself in a position where you want to keep growing but feel your current managed service provider won't be able to keep up? Here are several things to remember.

Deciding to Make the Switch

Transitioning to a new MSP can have a lasting impact on your organization, so to minimize disruption to your business, it’s important to follow the right process. A successful transition should involve a solid change management plan that enables the new provider to build on the foundation laid out by its predecessor. Transfer of information should be done properly without significantly affecting your daily operational activities.

Crucial Things to Consider for a Smooth MSP Transition

Transition Plan

Most MSPs will already have a plan for how they would prefer to manage the entire process of transition. This usually includes the stages involved, how long they should take, and the manner in which they will be delivered. You need to know how and when these processes take place so you can minimize risk during the move.

Vendor Management System (VMS)

It is quite common for businesses that are switching to a new MSP to maintain their existing vendor management system provider. When hiring a new MSP, they should at least have previous experience with your current VMS so your operations will keep running smoothly.

Risk

Your main priority during an MSP transition is to ensure risk is minimized at all times.This requires careful planning from both your company and the new MSP. Threats should be identified early on in the transition, along with mitigation plans that are created according to your specific industry and business environment.

Experience

Changing to a new MSP is a large-scale endeavor that can be difficult not only for you but also for your suppliers, employees, and even your existing MSP. Your new partner should be able to handle these hurdles by providing a flexible change management approach that involves proper communication, planning, and training to establish partnerships between everyone involved.

Detailed Review

Your new provider should conduct a detailed review to make sure it’s in the most ideal position, as far as managed IT services go, to achieve your organizational goals. Areas that should be assessed may include your existing program functionality,operational data, technology configuration, and current processes.

Changing Your Provider of Managed IT Services

Indeed,change is difficult—but ignoring reality is costly. Transitioning MSPs offers businesses the opportunity to keep growing despite the challenging economic climate. The key to achieving your organizational goals is to constantly evolve and procure the best talent in the market, even if it means switching to a different provider.

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